The following information is collected pursuant to section 81.0215 of the Texas Government Code chapter 81 (the State Bar Act), which requires the State Bar of Texas to adopt a strategic plan every two years that includes measureable goals and a system of performance measures. The State Bar Act further requires the bar to report to the Texas Supreme Court the outcomes of these strategic plan performance measures. As the basis of its current strategic plan, the State Bar identified six broad strategic categories guiding its goals and performance measures: 1) Service to the Public; 2) Service to Members; 3) Protection of the Public; 4) Access to Justice; 5) Sound Administration and Resources; and 6) Financial Management. The following data reflect results and outcomes of State Bar core services for the 2016-2017 bar year. SERVICE TO THE PUBLIC Distribution of printed information regarding legal issues and topics of particular relevance to the public: 31,673 pamphlets and posters Distribution of multimedia information regarding legal issues and topics of particular relevance to the public: 48 news releases, media advisories, and op-eds Distribution of online information regarding legal issues and related topics of particular relevance to the public: 34,387 pamphlets page hits and 1,305 media page hits Visits to pages on State Bar-related websites containing legal information on legal issues of importance to the public: 34,387 pamphlets page hits, 1,305 media page hits, 17,576,337 total hits to the SBOT website, and 12,693,284 unique page views to the SBOT website Traffic to State Bar social media sites on legal issues of importance to the public: 84,305 engagements, 19,501 link clicks, and 4,463,199 impressions Courses provided to teachers by the Law-Related Education Department: 156 Law-Focused Education teacher training sessions and 6,084 participants trained by LRE Students taught by LRE-trained teachers: more than 255,200 students impacted by teacher training sessions LRE/LFEI website hits: 125,037 visits to texaslre.org, 72,247 visits to texasbar.com/civics, 21,526 visits to texasbar.com/iwasthefirst, 8,359 visits to texaslregames.org/justiceville_usa, and 103,934 visits to texaslre.org/liamlearns Presentations by attorneys/judges using TYLA materials: More than 50 presentations to public school administrators, teachers, and students as well as other organizations Number of those helped by Texas Lawyers for Texas Veterans: Since 2010, over 9,000 volunteer attorneys, paralegals, and law students have assisted more than 28,000 veterans through local bar associations and other attorney volunteer organizations Number of Lawyer Referral and Information Service callers helped and referrals made: 65,600 callers helped and 72,400 referrals made SERVICE TO MEMBERS Attendance for TexasBarCLE webcasts: FY 2017 Offerings—183, Attendance—9,045 Attendance for TexasBarCLE online CLE: FY 2017 Offerings—858, Attendance—74,844 Attendance for TexasBarCLE video courses: FY 2017 Offerings—56, Attendance—2,958 Attendance for TexasBarCLE live courses: FY 2017 Offerings—101, Attendance—15,557 Number of publications and DVDs sold by TexasBarBooks: 12,650 Diversity of SBOT membership: 65% male and 35% female; 80% White, 9% Hispanic/Latino, 5% Black/African-American, 3% Asian/Pacific Islander, less than 1% American Indian/Alaska Native, and 2% all others Diversity of SBOT section membership: 44,081 attorneys are members in sections; 65% are males, 35% are females; 18% are racial/ethnic minorities Diversity of SBOT committee membership: 57% male, 43% female, and 30% ethnic minority The State Bar remains committed to offering its members unique access to resources, goods, and services to help them in their professional as well as personal lives. In the 2016-2017 bar year, there were a total of 304 benefit providers featured through the State Bar Member Benefits Program. Goods and services offered include lawyer-specific programs, financial services, travel discounts, car rentals, office supplies, health insurance through the Texas Bar Private Insurance Exchange, and professional liability insurance through USI Affinity and TLIE. Visits to SBOT Member Benefits homepage: 40,510 Visits to Texas Bar Private Insurance Exchange website: 171,850 page views Number of members enrolled in one or more insurance products: 13,927 Number of members enrolled in major medical insurance: 7,864 Number of customer service complaints received via the “Contact Us” page on the SBOT website: 25 and all resolved successfully Number of attorneys, law firms, and legal departments attending and participating in the Texas Minority Attorney Program: 146 Number of attorneys, law firms, and legal departments attending and participating in the Texas Minority Counsel Program: 449 attendees, 24 interviewing corporations, and 85 sponsoring organizations The Texas Lawyers’ Assistance Program took a total of 684 calls— 49% were related to mental health, 46% were related to substance abuse, and 5% were related to cognitive issues—and its webpage (texasbar.com/tlap—now tlaphelps.org) garnered 14,208 hits. TLAP made 140 presentations reaching 10,175 people. Number of views of TLAP videos: 3,588 plays of Courage, Hope, Help—TLAP Is There; 1,365 plays of the four-minute excerpt of Courage, Hope, Help—TLAP Is There; and 796 plays of the short TLAP promo Number of unique visitors to the Law Practice Management website: 14,639 Number of registrations for live, video, and online CLE courses on law practice management topics: approximately 26,000 Number who voted in the 2017 SBOT president-elect race: 27,527 (27.41% of eligible voters); 72% voted online, 28% voted by paper ballot Number who voted in the 2017 SBOT president-elect runoff: 30,250 (30.13% of eligible voters); 81% voted online, 19% voted by paper ballot PROTECTION OF THE PUBLIC Contacts the Client-Attorney Assistance Program received: 17,343 live calls from the public; more than 7,361 mail requests for forms, information, or resources Dispute resolutions conducted by CAAP: 994, with productive communication successfully re-established in 87% of the cases Eligible applications considered by the Client Security Fund: 157 Eligible applications approved by the Client Security Fund: 113 Total amount of grants approved by the Client Security Fund: $976,114.94 The two ethics attorneys on the Ethics Helpline handled more than 6,500 calls. Number of ethics publications by TexasBarBooks: 17 books and 2 DVDs ACCESS TO JUSTICE Legal aid referrals made by SBOT to members of the public and to inmates: 5,014 Legal aid and pro bono attorneys using free legal research: 475 attorneys, 90 paralegals Legal aid and pro bono programs using free malpractice insurance: 63 Legal aid and pro bono attorneys who received scholarships to TexasBarCLE events in conjunction with the Legal Access Division: 200 Organizations participating in the Language Access Fund and work accomplished: 60 organizations; 8,212 phone calls interpreted; more than 64 languages Legal aid attorneys who received help through the Student Loan Repayment Assistance Program: 173 Attendees at Legal Access Division annual seminars: 340 attended the Poverty Law Conference, 65 attended the Pro Bono Coordinators Retreat, and 30 attended the Pre-Trial Academy Texas Lawyers for Texas Veterans: Since 2010, over 9,000 attorneys, paralegals, and law students have assisted more than 28,000 veterans through local bar associations and other attorney volunteer organizations Number of sections that have pro bono initiatives (including grants, CLE scholarships, and internships): 18 Total voluntary ATJ contributions through dues statements: $1,323,295 from 9,363 attorneys (9.4% of total attorneys) Total amounts funded to legal assistance to the poor: federal funding—$31.4million to the Legal Services Corporation, state funding—$8.78million in general revenue SOUND ADMINISTRATION AND RESOURCES Trainings provided to staff: all employees offered extensive online training through the Employees Assistance Program service; customer service training offered to 33 employees with direct customer service responsibilities; all new hires and current employees received EEO/harassment training; 3 full staff meetings were held Ethnic and gender diversity of SBOT staff: 69 (24%) male and 221 (76%) female; 182 (63%) White, 24 (8%) African-American, 76 (26%) Hispanic, 6 (2%) Asian, and 2 (0.7%) Native American FINANCIAL MANAGEMENT Financial audit: The result of the most recent financial audit (FY 2016) was an unmodified auditor’s opinion, considered the highest and best opinion; the FY 2017 financial audit began August 1, 2017 Amount SBOT has set aside in general fund reserves: $9,215,384
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