Lions Catalog 2012 Official Supplies : Page 1
Our goal is to fulfill your order as accurately, timely and efficiently as possible. With that in mind please note the following: PLACING AN ORDER Submit your order only one time by mail, fax, email, phone or online. Placing your order multiple times or by more than one method may result in duplicate shipments and billings. You may contact the Club Supplies Sales Department to verify that your order has been received. Always provide a contact name, street address, daytime phone number and email address or fax number. ORDER FORMS Order forms are available for download at www.lionsclubs.org. Just follow this path: Shop/Forms/ Club Supplies Order Form. “800” TOLL-FREE ORDER NUMBER 800-710-7822 is limited to the U.S. (including Alaska and Hawaii), Puerto Rico, U.S. Virgin Islands and Canada. Sorry, we cannot transfer these calls to other departments. SPECIFY REQUESTED DELIVERY DATE If your order is needed by a specific date, specify that date on your order. All items shown in our catalog are not necessarily carried in stock at, or shipped from, Oak Brook Illinois. Items not carried in stock at, or shipped from, Oak Brook Illinois require additional lead time as noted in the catalog. If we are unable to meet your requested delivery date you will be informed or notified accordingly. Next Day or 2nd Day service is available at an additional charge. METHOD OF SHIPMENT We reserve the right to use the best available method of shipment per order. Be sure to provide a contact name, street address and daytime phone number for merchandise deliveries. Shipping and handling charges will be added at the time of processing your order. Rates are subject to change without notice. Non-U.S. Orders – Additional charges for applicable duties or taxes may be required by customs in the destination country. Lions Clubs International has no control over the potential duties or taxes nor are we responsible for payment of the duties or taxes. SUBSTITUTION We reserve the right to make product substitution. Should this happen you can be assured that the value and quality are comparable to the item being substituted. BACK ORDERS Our goal is to ship all orders complete within 90 days from receipt of your order. If 90 days is exceeded you will be notified and will be given the option to either consent to wait for any back ordered items or to cancel the order or any remainder thereof. PERSONALIZATION, ENGRAVING We cannot accept phone orders for personalization or engraving. Orders calling for personalization or engraving must be provided via email, fax, mail or online. Regardless of method be sure to retain a copy for your records. Personalization or engraving instructions should be typed or printed legibly. Personalized or engraved items are non-returnable . When ordering personalization or engraving, provide a contact name and daytime phone number should we have any questions about the order. If any items from your order are shipped directly to you from a manufacturer you will receive an acknowledgement, please review it for accuracy. Should you find any discrepancies or errors please contact us immediately. SALES TAX We are obligated to charge sales tax in Illinois and Canada (subject to applicable Province taxes). PAYMENT Club President, Secretary or Treasurer may bill orders to the club account. District Governor, Cabinet Secretary, Cabinet Treasurer or Cabinet Secretary/Treasurer may bill orders to the district account. Council Chairperson, Council Secretary, Council Treasurer or Council Secretary/Treasurer may bill orders to the multiple district. All other orders must be prepaid by check, money order, Visa, MasterCard or Discover. If paying via credit card provide the 16 digit card number, expiration date, 3-digit security code and the cardholder’s name as it appears on the card. Payment by check or money order payable to Lions Clubs International must be drawn on a U.S. bank, be in U.S. dollars and received by us prior to the processing and shipping of your order. For electronic payment transfer details please contact us at email@example.com RETURNS Saleable condition items (excluding personalized, engraved or special order product) may be returned for exchange or refund, less shipping charges, within 90 days from your receipt of the order. Complete the form on the reverse side of your packing slip and include with the return shipment. If you do not have your packing slip, you may download one online at www.lionsclubs.org by clicking on Shop/Forms/Return Shipment Packing Form. Credit will be issued after we receive the return. Prepay all return shipments; C.O.D. returns will not be accepted. If you receive a package in damaged condition keep the original carton and contact us or the shipper within 10 days. ORDERING TIPS If you require items for May or June presentation, place your order no later than March. If you place your order in May or June, anticipate an additional 10 to 15 business days added to the usual lead time. Multiple items on one order may ship separately due to product availability and/or the location that the product ships from. Adding to an existing order is not always possible; we ask that you place an additional order if necessary. CUSTOMER SERVICE ASSISTANCE Should you have any questions concerning orders or shipping information please call us at (800) 710-7822 or (630) 571-5466 or e-mail us at firstname.lastname@example.org Please note that our 800 number is limited to the U.S. (including Alaska and Hawaii), Puerto Rico, U.S. Virgin Islands and Canada. Sorry, we cannot transfer these calls to other departments.
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