Emergency Medical Products | CardinalHealth.com : Page 7
OrderConnect® User Guide • When you’re ready to submit your order, click Place Order. • Your account information and order details will be displayed on a confirmation screen. If you wish, print this screen for your files. If you attempt to upload your order and it does not appear on the cardinalhealth.com web site, or you receive an error screen that says your login parameters are incorrect: 1. Right click on the OrderConnect® icon in your Windows® systems tray 2. Select Pending Orders from the Links menu. This will display a list of all orders that have not yet been processed. 3. Click on the Submit Via column and choose the Website option. 4. Select the order you wish to upload. • Click Logoff in the top right-hand side of the screen. To begin a new order/continue to scan products, you must log off the system (or shut off the computer). Note: If at any point you receive an error message regarding an If an order does not upload, or you are not sure if an order has been received, you can use the orderconnect.myjumptech.com site to review the status of your orders: 1. Open a new browser window (File/New/Window). Type in the address http://orderconnect.myjumptech.com. 2. Sign on using your OrderConnect® user ID and password. 3. If you have any pending orders, you will see a screen similar to the one below. Select the order(s) you wish to upload and click the Submit Checked button. incorrect catalog number or unit of measure, contact your Cardinal Health Sales Representative and ask to have your bar code(s) updated. Scanner Tips 1. Holding the small - button down for 15 seconds will clear your scans. 2. Holding the large + button down for 15 seconds will toggle sounds on and off. We recommend you keep sound on so you can confirm that items were captured during scanning. 3. Only scan codes while holding down the large + button. Do not scan codes while holding down the small - button. Troubleshooting If you have problems with the scanner, check the following: a. Confirm that the cable is plugged into the scanner properly. b. Confirm that the cable is connected to the PC properly. c. Reset the communication port by right clicking on the OrderConnect® icon Additional or replacement scanners are available at a nominal charge. Please contact your Cardinal Health Sales Representative if you need additional scanners. in the systems tray at the bottom of your screen. Select COM Port Settings from the drop-down menu and then select Auto Port Reset. Follow the instructions that display on the pop-up window. To order, call: 888.444.5440 For technical assistance with the OrderConnect® system or the cardinalhealth.comweb site, please call 1.800.326.6457 and request to speak with a technical support analyst. Emergency Medical Products 7
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